Centre for Training and Development of Human Resources Completes the Fourth Training Course on Management and Institutional Communication Skills Development

The Centre for Training and Development of Human Resources at Dhofar University conducted a training course on management and institutional communication skills development for the University’s administrative staff between 5 to 15 June 2023. The session was a part of the Centre’s training system and was designed to enhance the participants’ management and institutional communication skills, time management and communication techniques, as well as organizational skills and customer service styles. The main objective is to provide the participants with tools to help them achieve efficiency in working and improve interaction with clients. The number of participants in this fourth 10-hour training session was (15) line managers. A previous session in the same domain was conducted for the directors, departments’ chairs and their deputies. The Acting Director of the Centre, Mr. Ghazi Al Rawas stated that all sessions on management and institutional skills development were geared towards time management and prioritization of tasks. He also mentioned that the sessions aimed to develop basic organizational skills and the ability to achieve excellence in customer service, stressing that conducting such courses ensures results that contribute to improving of time management, tasks management, development of organizational skills, archiving skills, as well as understanding and application of customer service standards, which are crucial indicators and actual implementation of the University’s plan for the professional development of its administrative staff.

In addition, Dr. Khalid Al Mashikhi, the main trainer on management and institutional communication skills development training course, said that all participants in these courses across their administrative ranks and responsibilities have received training on various topics including the concepts of time management and its principles, communication theories, types of administrative communication and obstacles to communication besides the art of listening and written communication. Dr. Khalid also added that the participants were able to master the art of effective speaking and became aware of its obstacles.

The participants also received an adequate exposure relating to customer service, customer types and customer service culture as well as acquiring problem-solving skills.