Page 37 - Faculty Handbook 2021-22

11.4. Complaints, Grievances and End of Employment

(For more details, refer to DU Personnel Bylaws, Chapter 10)

11.4.1. Complaints and Grievances (Article 62)
The staff member has a right to complain (appeal) to the University Appeals Committee about a
disciplinary decision made against him/her within one (1) week from the date of that decision.

In case the staff member fails to get an answer within two (2) weeks from the date of submitting
his/her complaint, or in case the committee’s decision is not convincing to him/her, the staff

member has the right to submit his/her complaint (appeal) to the Department of Labour Disputes’
Resolution at the Ministry of Manpower.

11.4.2. End of Employment (Article 63)

The employment of a staff member shall end due to any of the following reasons:
1) Death of the staff member

2) Resignation or dismissal from work
3) Reaching the age of retirement in accordance with the provisions of the Labour Law

4) Inability of the staff member to perform his/her job for health or other reasons in
accordance with the provisions of the Labour Law

11.4.3. End of Service Gratuity for Non-Omani Staff (Article 64)

At the end of employment, the non-Omani staff member shall be entitled to a gratuity of one (1)
month basic salary for each year of service with the University, calculated on his/her last basic
salary, for each completed year of service, and pro-rated for any period less than twelve (12)
months, provided that:

1) The staff member has completed a minimum of one year of service with the University.
2) His/her employment has not ended in accordance with Article (59) of DU Personnel Bylaws.

11.4.4. End of Service Gratuity for Omani Staff (Article 65)
At the end of employment, the Omani staff member who is registered with the Public Agency of

Social Insurance shall receive an end of service gratuity from that agency in accordance with the
Social Insurance Law of Oman as amended.
The Omani staff member, who is not registered with the Public Agency of Social Insurance, shall
be entitled to gratuity at the end of his/her employment with the University on the same terms

as the gratuity of non-Omani staff.

11.4.5. Death of Staff member (Article 66)
In the event of the death of a non-Omani staff member, the University shall assume the

responsibility for repatriation of the body to the country of origin or place of residence according
to the wishes of his/her family.

Dhofar University Faculty Handbook (2021-22) Page 33